At HVDS, we take staff training and Continuing Professional Development (CPD) very seriously for all employees, from office staff to our engineers who are mainly out on the road visiting customer sites.
Each member of staff has a Training Plan, which is regularly monitored and reevaluated to ensure that staff have the knowledge and skills to perform their jobs to the best of their ability and to the standard required by our customers. The types of training undertaken by HVDS staff includes professional qualifications, such as the British Occupational Hygiene Society (BOHS) qualifications for engineers, health and safety qualifications and more general training in skills, such as customer service.
“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.”
Some of our dust extraction engineers are currently working towards the P604 qualification. The P604 is an advanced proficiency qualification in “Performance Evaluation, Commissioning and Management of Local Exhaust Ventilation Systems” and is Level 5 in the BOHS qualification framework. The aim of the course is to “provide candidates with the theoretical and practical knowledge to commission new and existing LEV systems, to a standard which reduces occupational ill health”, and the qualification is suitable for anyone “responsible for managing, commissioning and evaluating the performance of LEV systems”. Candidates must pass two parts of the course within 12 months: the written examination and the commissioning report submission.
Our most recent round of training for office staff was last week when we took part in a mastermind event at the Hilton Metropole Hotel at the NEC in Birmingham. The event was attended by sales and marketing staff from a number of companies across the UK and was run by Objective Assessment.
The day covered aspects of time management, working smarter, working together more effectively, contacting prospecting customers in the most effective way etc. and gave staff the opportunity to come up with action plans in the regular break-out sessions. These training sessions by Objective Assessment take place every three months, build on existing skills (including soft skills), teach new skills and help develop new ways of working. This is particularly important for HVDS at the moment, as we are going through a period of rapid growth, which has resulted in taking on many new members of staff and putting in place new processes and procedures to streamline our business further.
Like many other businesses, we understand the importance of supporting and empowering our staff with the correct training, which in turn us to serve our customers even better.